Client Feedback

Client Feedback

We appreciate all of our customers who took the time to send us
their comments about our company and service.



Client: Frank and Shari B. Northville, MI
 

We chose the egress well system because we decided not to go
with the walkout basement on our new construction. This allows
daylight and the safety of escaping. We are glad we chose a
quality company, like Superior Glass Block, who are very
concerned about landscaping and the mess! They did such a
quality job with quality clean up. We would recommend this
to anybody. Thank you!



Client: Jaime and Michelle W. Livonia, MI
 

We are completely thrilled with our egress system. With having
two small children playing in the basement, it is a piece of mind
knowing them, or anyone for that matter, can escape easily in
case of emergency. Superior Glass Block was extremely
knowledgeable with all aspects of the process and made it look
easy! Thanks again Superior!



Client: Alison A. Canton, MI
 

Superior Glass Block did an outstanding job to begin with! Its
probably the best thing Ive ever done for my house AND my
basement. Not only did it help with security for my kids, but also it
gave great footage to my house and brought in a LOT of light!
They did a fantastic job and it was worth the money. I repeat, it
was WORTH the money!



Client: Cynthia V. Plymouth, MI
 

I think that the process was handled very professionally and the
results were great.

 



Client: Judy S. Canton, MI
 

Superior Glass Block did a very nice and CLEAN job. I was very pleased with
how it looked when it was finished. It fits in the basement very
nicely. My husband liked the ease of the opening and shutting of
the window.



Client: Paul R. Plymouth, MI
 

I like the light that it gives. The owner will go the extra mile for
you. He found a leak in my basement wall and repaired it for no
charge, even though it was not his problem.



Client: Peter K. Canton, MI
 

Everything was great. The owner explained everything very well;
they did a quick job, and cleaned up very well. They were in and
out and we are very happy with it. It was a VERY reasonable
price.



Client: Kelly W. Plymouth, MI
 

We very much liked the well system. We are very glad that we did
it. We like the appearance; its not at all intrusive. We also liked
that it lets a lot of light into our basement, and of course the
safety factor is also important. We felt that the installation was
done well and promptly. We knew just what to expect. The
estimate matched exactly to the installation. What you said was
going to happen, did happen. They were also polite and courteous
and made a special effort to protect our landscaping.



Client: Greg G. Canton, MI
 

The follow-up went really well and Im appreciative of that.
Usually you pay for something and thats the end of it. Kurt made
sure that I was taken care of. The egress itself is an excellent
combination of safety and light into the basement. We highly
recommend it, and Ive been talking my wife into getting a
second one for the extra light.



Client: Monica P.
 

My experience with Superior Glass Block was wonderful. Kurt set
my expectations high and delivered upon those expectations.
Even after my installation was complete, Superior continued to
provide great service and make sure I was 100% satisfied. I will
recommend Superior to my friends. I love the natural light in the
basement.



Client: Susan G. Ann Arbor, MI
 

I would like to thank everyone at Superior Glass Block or all their
help and understanding with getting my egress system installed. I
am a single mom and was very nervous about who to pick, Kurt
and the Superior team made me very comfortable with ALL my
questions and checking. I LOVE my egress window/system and
the glass block window too!



Client: Richard Gourley
 

Kurt, I want to thank you for going beyond the normal in replacing our window well on Wednesday. It is nice to know that there are still companies that back their work beyond what is expected. I would be happy to give your company references or testimonials if you want them. Thanks again!

Richard Gourley
50275 Hancock Street
Canton, MI 48188
734-397-8110



Client: Travis M. - Livonia, MI
  When we started to remodel our basement, we knew we wanted egress windows to add to the safety, appeal, and of course, resale value of our home!  I was considering doing the egress window myself, as I have worked for my father on many of his carpentry jobs.  After speaking to him abou the depth of the job, I decided to start looking for a contractor.  What really drew is to Superior was the fact that their website displayed package prices, (allowing us to manage our budget before we even started), with links to the manufacturers specs for the window wells, etc...I had to call others for this kind of info, which isnt normally an issue, but no other company had anywhere near the freindly and helpful staff of Superior.

The owner Kurt is very knowledgable, and I knew right after speaking with him at the estimate that Superior was the right choice.  My father has been a contractor for over 30 years in Grand Rapids, and I know that talking freely about experience and other customers is a sure sign of credibility. 

Kurt and crew installed the window on the coldest day of the year (10 degrees for a high!) and acted like it was 75 degree and sunny.  Kurt's daughter Kate was super friendly and worked with our schedule 100%.  When we got our estimate, I asked about the one remaining non-glass block small basement window, and they threw in the glass block on that one, no charge. 

The install is beautiful.  They use a masonry system, securing the window to the foundation wall directly with mortar, elimiating the need to cut a larger hole in the foundation for a wood frame (which might rot over time), and keeping the window as the focus of the whole thing.  They made sure we were in on the whole process too, showing us how high the window well would sit, and adjusting the install to fit our preference for how high it sat in the ground.  That's customer oriented service.  Oh yeah, and they were the best price we could find. Bonus!

Now we have beautiful natural light filling the basement, and we can have another bedroom downstairs, thats what I call it now, because it definitely does not feel like a basement anymore!